Legal
Cookie Policy
How Lucent uses cookies and similar technologies — and the choices you control.
Plain-language summary
When you visit our website at https://www.lucent-ai.app, we and our partners place small files on your device called cookies (and use similar technologies like local storage and SDK identifiers). Some cookies are strictly necessary to make the site work. Others — for analytics, preferences, and marketing — only run if you say yes.
You decide. You can change your choices at any time using the Cookie settings link in the footer.
In our mobile apps, we use similar technologies (SDK identifiers, advertising IDs). The same principle applies: nothing tracks you across apps or for advertising unless you agree.
1. What is a cookie?
A cookie is a small text file stored on your browser when you visit a website. Cookies let the site remember things about you — that you're logged in, your language preference, which features you've used. Some cookies expire when you close your browser (session cookies); others stay on your device for a set period (persistent cookies).
We also use local storage, session storage, pixels, and (in our mobile apps) SDK identifiers. We call all of these "cookies" in this policy for simplicity.
2. How we use cookies
We use cookies for four purposes:
| Category | What we use them for | Consent? |
|---|---|---|
| Strictly necessary | Keep you signed in, prevent fraud, remember your privacy choices, keep the site secure. | No — essential. |
| Functional / preference | Remember your language, region, theme, and similar preferences. | Yes — opt-in. |
| Analytics / performance | Measure how the site is used so we can fix bugs and improve features. | Yes — opt-in. |
| Marketing / advertising | Show relevant content on other sites, measure campaign performance. | Yes — opt-in, separately from analytics. |
You can accept all, reject all, or pick categories individually. "Reject all" is as easy to find as "Accept all".
3. The specific cookies we use
3.1 Strictly necessary
| Cookie | Provider | Purpose | Expires |
|---|---|---|---|
session_id | Us | Maintain your logged-in session | End of session |
csrf_token | Us | Protect against cross-site request forgery | End of session |
cookie_consent | Us | Remember your cookie choices | 12 months |
3.2 Functional / preference
| Cookie | Provider | Purpose | Expires |
|---|---|---|---|
lang | Us | Remember language and region | 12 months |
theme | Us | Remember UI theme (light / dark) | 12 months |
3.3 Analytics / performance
| Cookie | Provider | Purpose | Expires |
|---|---|---|---|
_ga | Google Analytics 4 (GA4) | Measure visits and feature use | 14 months |
_hjSession | Hotjar | Heatmaps and session replay | 12 months |
3.4 Marketing / advertising
| Cookie | Provider | Purpose | Expires |
|---|---|---|---|
_fbp | Meta Pixel | Measure ad performance and audience | 3 months |
_gcl_au | Google Ads | Measure ad performance and audience | 90 days |
4. Mobile apps — SDKs and identifiers
The mobile apps do not use browser cookies, but they may use:
- Strictly necessary SDK identifiers to keep you logged in and protect the app.
- Analytics SDKs to understand how features are used. These run only if you opt in.
- Crash and diagnostic SDKs to fix bugs. These collect only device and crash data, not personal content.
- Advertising identifiers (Apple's IDFA, Android's Advertising ID) — these are off by default and only used if you opt in.
On iOS, we follow Apple's App Tracking Transparency rules: any tracking that crosses to other companies' apps or sites only runs after you grant permission through the system prompt.
On Android, we honour the Advertising ID opt-out. Our Google Play Data Safety form is kept in sync with this Cookie Policy and the Privacy Policy.
5. How to manage your cookie choices
5.1 In our cookie banner
The first time you visit the site, a banner appears. You can:
- Accept all non-essential cookies.
- Reject all non-essential cookies.
- Pick categories individually.
5.2 Change your mind later
Click Cookie settings in the footer of any page to change your choices at any time. Your new choices apply immediately, and we delete cookies you've withdrawn consent from.
5.3 In your browser
You can also manage cookies through your browser settings. The exact path depends on the browser — Chrome, Safari, Firefox, and Edge all expose cookie controls under Privacy or Settings.
Note: if you block strictly necessary cookies, parts of the site may not work — for example, you may not be able to stay signed in.
5.4 In our mobile apps
Open the app, go to Settings → Privacy, and toggle the categories you want on or off.
On iOS, you can also manage tracking permission at Settings → Privacy & Security → Tracking.
On Android, you can reset or opt out of the Advertising ID under Settings → Google → Ads.
6. Third parties
When you accept analytics or marketing cookies, the providers in the tables above receive information about your visit — for example, your IP address, the page you're on, and the actions you take. They may combine this with information they hold about you from other sites. Each provider has its own privacy policy; you can find links in the consent banner or by writing to us.
We do not sell the data collected by these cookies. We do not transfer it outside the UAE except under the safeguards described in the Privacy Policy §9.
7. Children
We do not knowingly use analytics or marketing cookies for visitors we know to be under 18. If you tell us during signup that a player is a minor, we apply stricter defaults to that account, including disabling marketing identifiers.
8. Changes to this Cookie Policy
We may update this Cookie Policy from time to time — for example, when we add or remove a third-party provider. The "Last updated" date at the top of this page shows the latest version, and a changelog is at https://www.lucent-ai.app/legal/changelog.
If a change adds a new category of cookie that requires your consent, we will re-prompt you in the banner before the new cookies run.
9. How to contact us
For any question about cookies:
- Email: support@lucent-ai.app
- Postal address: Dubai International Financial Centre (DIFC), Dubai, United Arab Emirates
You can also exercise the broader privacy rights described in our Privacy Policy at the same contact.