Legal
Terms of Use
The agreement between you and Lucent when you use the website, the apps, and our services.
Plain-language summary
These Terms are the agreement between you and Lucent (operated by Lucent AI Pvt Ltd FZ) when you use our website, mobile apps, or any of our services.
If you remember three things:
- What you upload is yours. You keep ownership of your videos and content. You give us a limited licence to process them so we can give you the analysis.
- Our AI is not medical or coaching advice. Use the suggestions as one input, not the only one. Decisions about your health, training, or career should involve qualified people.
- If you act on behalf of a minor, you take responsibility for them. Guardians and coaches who manage a minor's account agree to additional rules under §3 and §4.
By creating an account, downloading the app, or using the website, you agree to these Terms. If you do not agree, do not use the service.
1. Who you're agreeing with
| Service provider | Lucent AI Pvt Ltd FZ |
|---|---|
| Trading as | Lucent |
| Registered address | Dubai International Financial Centre (DIFC), Dubai, United Arab Emirates |
| Contact | support@lucent-ai.app |
These Terms cover the website at https://www.lucent-ai.app, the iOS and Android apps, and any related services we provide (together, the Service).
2. Eligibility and age
- You must be at least 18 to use the Service independently.
- A player aged 13 to 17 may use the Service only with verifiable consent from a parent or guardian. The guardian becomes a party to these Terms alongside the minor and accepts responsibility for the minor's use of the Service.
- Coaches, scouts, and club administrators must be at least 18.
- You must have the legal capacity to enter into these Terms in your jurisdiction. If you act on behalf of an organisation (a club, academy, or school), you confirm that you have authority to bind that organisation.
- You may not use the Service if you are barred from doing so under the laws of the UAE or any other jurisdiction that applies to you.
3. Account types and what each role agrees to
3.1 Players
You agree to:
- Use the Service for your own performance development.
- Upload only content you have the right to upload — content of yourself, or content of others you have permission to record and share.
- Keep your login credentials secure. You are responsible for activity on your account.
3.2 Guardians
You agree to:
- Give consent in your own name for a specific minor in your care.
- Manage the minor's connections (coaches, scouts) on their behalf.
- Use the Service to act in the minor's interest, not your own commercial gain at the minor's expense.
3.3 Coaches
You agree to:
- Only request connections to players you have a legitimate coaching relationship with, and to request guardian-mediated connections for any minor.
- Use player data only for coaching purposes within the Service.
- Not share, export, screenshot for redistribution, or sell player data, video, or analyses.
- Not contact minors outside the Service except through the guardian-mediated approval flow.
- Follow the Code of Conduct in §7.
3.4 Scouts
You agree to:
- Search and view only what players have made discoverable, and only what they have chosen to share with you on connection.
- Not retaliate against a player who revokes a connection — for example, by altering ratings after the fact.
- Not contact minors directly. Connection requests for minors must go through the guardian-mediated flow.
- Follow the Code of Conduct in §7.
3.5 Club or academy administrators
You agree to:
- Operate seats only for individuals authorised to act in that role for your organisation.
- Provide accurate organisation information.
- Accept the additional terms in any written master agreement between us and your organisation, which prevail over these Terms in case of conflict.
4. Your content and our licence
4.1 You keep ownership
You keep ownership of the training videos, notes, photos, and other content you upload (your User Content).
4.2 The licence you give us
You grant us a worldwide, royalty-free, sub-licensable licence to host, store, copy, transmit, display, transcode, and process your User Content strictly to provide the Service — for example, to run our analysis pipeline, to display annotated video back to you, and to share with people you've connected with.
This licence does not permit us to:
- Use your User Content for advertising.
- Sell your User Content to third parties.
- Use your User Content to train external or third-party AI models, unless you opt in separately.
The licence lasts as long as we hold the content under our retention policy (see the Privacy Policy). If you delete your account or specific content, the licence ends, subject to the retention grace period and any legal hold.
4.3 Generated content
Annotated videos, performance metrics, and AI-generated coaching summaries (together, Generated Content) are derivative works produced by our Service. We own the Generated Content but grant you a perpetual, royalty-free licence to use it for your own personal, training, and professional career purposes within or via the Service.
4.4 Other people in your videos
If your videos include other people — teammates, opponents, coaches, parents, children — you confirm that:
- Adults shown have agreed to be recorded and to have the footage uploaded for analysis.
- For minors shown, you have the verifiable consent of their parent or guardian.
If you cannot confirm this, do not upload the video.
5. Health, training, and AI — important disclaimers
5.1 Not medical advice
The Service shows you vitals from your device (heart rate, sleep, weight, and so on) and may produce suggestions about training, recovery, and performance. These are informational only.
- The Service is not a medical device.
- AI-generated suggestions are not medical advice and are not a substitute for a qualified doctor, physiotherapist, dietician, or licensed coach.
- You should consult a qualified professional before acting on any suggestion, especially if you have a pre-existing condition, are pregnant, or are recovering from injury.
- If you experience pain, breathlessness, dizziness, or any other symptom while training, stop immediately and seek qualified help.
5.2 AI limitations
Our AI analyses may be inaccurate or incomplete. You should not make critical career, training, transfer, contracting, or health decisions based solely on AI output.
We do not make solely-automated decisions with legal or similarly significant effects on you. You can request human review of any AI output (see the Privacy Policy §4.3) and you can turn AI features off at any time.
6. Player protection
6.1 Consent and control
- A player's profile and data are private by default. Coaches and scouts can only see a player's data after the player (or guardian) has accepted the connection.
- A player can revoke any connection at any time. On revocation, the coach or scout loses prospective access. Past access is logged in the player's privacy log.
6.2 No retaliation
Coaches and scouts must not change a player's ratings, notes, or recommendations because the player revoked a connection. We reserve the right to investigate and remove ratings or notes added in retaliation, and to suspend the account responsible.
6.3 Minors
All connections involving a minor must be guardian-approved, not minor-approved. Direct messages from a coach or scout to a minor outside the guardian-mediated flow are prohibited and may result in account termination.
7. Acceptable use — what you must not do
You agree not to:
- Upload content depicting a person who has not consented (or, for a minor, whose guardian has not consented).
- Upload illegal content, hate speech, harassment, sexual content involving minors, or content that incites violence.
- Upload copyrighted match footage you do not own or have the right to use.
- Scrape, copy, redistribute, or resell content or data obtained through the Service.
- Take screenshots or recordings for redistribution outside the Service.
- Reverse engineer, decompile, or attempt to extract source code from our apps.
- Probe, scan, or test the vulnerability of the Service except under a written authorisation from us.
- Use the Service to send unsolicited communications, malware, or any kind of attack.
- Misrepresent your identity, role, age, or affiliation.
- Use the Service to contact minors outside the protected flow described in §6.3.
- Use the Service in any way that infringes another person's rights or violates applicable law.
We will investigate suspected breaches and may suspend or terminate access without notice if we believe a breach has occurred.
8. Suspension and termination
8.1 By you
You can delete your account at any time from the in-app settings or by writing to support@lucent-ai.app. We will deactivate the account immediately and delete the associated data in line with the retention schedule in the Privacy Policy.
8.2 By us
We may suspend or terminate your access to the Service if:
- You breach these Terms.
- Your use of the Service creates risk for other users, especially minors.
- We are required to do so by law, court order, or regulator.
- You have not used the Service for a continuous period of 18 months and we have notified you.
Where possible we will notify you before suspension and give you a chance to respond. For serious breaches — for example, attempts to contact minors outside the protected flow, or upload of unlawful content — we may act immediately.
8.3 Appeals
If you believe your account was suspended in error, write to support@lucent-ai.app within 30 days. We will review the decision and respond within a reasonable time.
9. Payment, refunds, and renewals
9.1 Plans and price
- Player subscription. A player subscription costs USD 5 per month, or the equivalent in AED for users billed in the United Arab Emirates (approximately AED 18, as shown at checkout).
- Club-sponsored access. Where a club, academy, or other organisation buys access on a player's behalf, the player pays nothing — the sponsoring organisation is billed under its own agreement with us, and that agreement governs its payment terms.
- A free trial may be offered from time to time. Where a trial is offered, its length and what happens when it ends are shown to you at signup; unless you cancel before the trial ends, it converts to a paid subscription.
9.2 Billing, renewal, and cancellation
- Subscriptions are billed monthly in advance and renew automatically each month until you cancel.
- You can cancel at any time. Cancellation stops the next renewal; your paid access continues until the end of the period you have already paid for.
- Where you subscribe through the Apple App Store or Google Play, billing, renewals, and cancellations are handled by that store under its own terms, and you manage the subscription in your store account.
- If a payment fails or is reversed, we may suspend or downgrade your paid access until it is resolved. Where we reasonably can, we will tell you before paid features are withdrawn.
9.3 Taxes
Prices are exclusive of applicable taxes unless stated otherwise. Where VAT or another tax applies (for example, UAE VAT), it is added at checkout or included as required by law.
9.4 Refunds
- Subscriptions are generally non-refundable, including for partial billing periods, except where a refund is required by applicable law.
- Where you purchased through an app store, refunds are handled by that store under its refund policy.
- Nothing here removes the mandatory rights you have as a consumer under the UAE Consumer Protection Law (Federal Law No. 15 of 2020).
10. Intellectual property
10.1 Our IP
The Service — including the software, design, brand, logos, AI models, and Generated Content — is owned by us or our licensors. Except for the licence in §4.3 and the limited right to use the Service under these Terms, no other rights are granted to you.
10.2 Feedback
If you give us suggestions or ideas about the Service, we may use them without restriction and without owing you compensation.
11. Third-party services
The Service integrates with third-party services, including (where enabled) Apple HealthKit, Google Health Connect, payment processors, and authentication providers. Your use of those services is governed by their own terms and privacy policies, not ours. We are not responsible for those third-party services.
12. Warranties and disclaimers
12.1 Our warranties
We will use reasonable skill and care to provide the Service.
12.2 Disclaimers
To the maximum extent permitted by law, we provide the Service "as is" and "as available". We do not warrant that the Service will be uninterrupted, error-free, secure against every attack, or that it will meet your particular requirements. We disclaim all warranties not expressly set out in these Terms, including implied warranties of merchantability and fitness for a particular purpose.
The disclaimers in §5 (health, training, AI) apply in full.
13. Liability
To the maximum extent permitted under applicable law:
- We are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, goodwill, opportunity, data, or use, even if we were told the damage was possible.
- Our total cumulative liability arising out of or relating to the Service, in any 12-month period, is capped at the greater of:
- the amount you paid us for the Service in the 12 months before the event giving rise to the claim, or
- AED 1,000 if you are a free user.
- Nothing in these Terms limits liability that cannot be limited under applicable law — for example, liability for death or personal injury caused by negligence, or for fraud.
14. Indemnity
You agree to indemnify and hold us harmless against any claims, damages, losses, and costs (including reasonable legal fees) arising from:
- content you upload that infringes rights or breaches §7,
- your breach of these Terms, or
- your unlawful use of the Service.
15. Force majeure
Neither party is liable for failure to perform caused by events beyond reasonable control — natural disasters, war, civil unrest, pandemics, government action, internet or telecommunications failures, or third-party service outages.
16. Changes to these Terms
We may update these Terms from time to time. Where the change is material — for example, a new restriction on use, a change to the liability cap, a change to the licence in §4.2 — we will notify you at least 30 days in advance by email and in-app. If you continue to use the Service after the change takes effect, you are deemed to have accepted the updated Terms. If you do not agree, stop using the Service and delete your account before the effective date.
A versioned changelog is at https://www.lucent-ai.app/legal/changelog.
17. Governing law and disputes
These Terms are governed by the laws of the Dubai International Financial Centre (DIFC).
Any dispute arising out of or relating to these Terms or the Service will be submitted to the exclusive jurisdiction of the DIFC Courts.
Where you are a consumer protected under the UAE Consumer Protection Law (Federal Law No. 15 of 2020), nothing in this section deprives you of mandatory protections.
18. Export controls and sanctions
You may not use the Service in violation of UAE export controls or applicable sanctions regimes, and you may not be located in, or a resident of, a country subject to comprehensive sanctions, where such use would be prohibited.
19. No employment relationship
Nothing in these Terms creates an employment, partnership, agency, joint venture, or franchise relationship between you and us. Coaches and scouts using the Service do so as independent users; we do not employ or engage them, and we are not responsible for their professional services.
20. Discoverability and matchmaking
Players are not publicly discoverable by default. A player can choose to mark a limited profile as discoverable to verified scouts. Scouts may search across discoverable profiles using filters such as position, age band, region, and aggregated performance summaries. Beyond what the player has chosen to make discoverable, a scout sees a player's data only after the player (or guardian) accepts a connection.
We may remove a profile from discoverability at any time if we believe the profile is fraudulent, in breach of these Terms, or unsafe.
21. Notices
We send legal notices to the email address registered against your account. You can send legal notices to us at support@lucent-ai.app and Dubai International Financial Centre (DIFC), Dubai, United Arab Emirates. Notices take effect on the day after they are sent.
22. Miscellaneous
- Entire agreement. These Terms (together with the Privacy Policy, the Cookie Policy, and any organisation-level agreement) are the entire agreement between us regarding the Service, and replace any prior agreements on the same subject.
- Severability. If any provision is held unenforceable, the rest of these Terms remain in force.
- No waiver. A failure to enforce a provision is not a waiver of the right to enforce it later.
- Assignment. You may not assign or transfer your rights under these Terms without our consent. We may assign these Terms to a successor in interest, subject to no diminution of your rights.
23. How to contact us
- General support: support@lucent-ai.app
- Legal and notices: support@lucent-ai.app
- Postal address: Dubai International Financial Centre (DIFC), Dubai, United Arab Emirates